Shipping & Returns
To guarantee customer satisfaction, we offer free returns for the products that for some reasons did not met our customer's expectations.
You can create a return request right from your customer account.
Shipping & Returns
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are either weight or volume based. The weight of any such item is not always found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
Every Carrier, including the Post Office, cube all parcels these days.
Dead or cubic weight? ... whichever the greater.
To cube your parcel multiply:
width (m) x depth (m) x height (m) x 250 = weight in kg.
Allow about 8cm each way to the product/s for packing material and box thickness.
The A42 Art Box measures 38cm x 48cm x 13cm. It's dead weight is 2.7 kg.
After adding packing and cardboard it becomes...
0.46m x 0.56m x 0.21m x 250 = 13.52 kg.
Some products, like stretcher bars, require no extra packing. Some, like paint and fine brushes, require three times more packing... (We will rather use more packing than have your order damaged in transit.)